Make a referral

GPs, Primary Health professionals and community services can refer people to Connect to Wellbeing.
For NSW North Coast services visit the Connect to Wellbeing North Coast website.

People in selected areas of northern Queensland needing mental health support can be referred to Connect to Wellbeing. View available supports and eligibility conditions.

Connect to Wellbeing services the following regional areas:


  • City of Cairns
  • Douglas Shire
  • Mareeba Shire
  • Tablelands Shire
  • Cassowary Coast


  • Burdekin Shire
  • Charters Towers Shire
  • Hinchinbrook Shire
  • Flinders
  • City of Townsville


  • Mackay Region
  • Isaac Shire
  • Whitsunday Shire

How to refer

Referrals can be made by GPs, Primary Health professionals and community services.
Follow the steps below to make a referral to Connect to Wellbeing.

1. Download the referral form

Refer to Mental Health Integrated Complex Care (MHICC)

Available only in the Cairns area
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2. Complete the referral form

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3. Send the referral form

By fax to 1300 027 880
Via Medical-Objects to your closest Connect to Wellbeing service:
  • Connect to Wellbeing Cairns
  • Connect to Wellbeing Townsville
  • Connect to Wellbeing Cairns Mackay
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For help or more information call us on 1300 020 390

Understanding the referral process

  • When a referral comes to Connect to Wellbeing from a GP, our intake staff will validate the referral and schedule an appointment for the consumer to talk with a clinician to undertake an assessment.
  • A Connect to Wellbeing clinician will then contact the individual to determine their needs as well as relevant and available support services.
  • Where the eligibility requirements are met, the person will be contacted within three days and an initial appointment will be offered within two weeks.
  • For referrals to Suicide Prevention Services, the person will be contacted within 24 hours (business days) of the date of referral and offered an appointment with a provider within 72 hours.
  • Connect to Wellbeing will provide GPs with updates and information about a referral as it is actioned and received by service providers.
  • Providers of Psychological Therapies will continue to provide a review / feedback at the completion of allocated sessions.

Get in touch

Call 1300 020 390 or contact us