Streamlined access to mental health services.

Call 1300 020 390 to get started.

We provide access to stepped care mental health support across North Queensland

Make a referral or read our frequently asked questions.
For emergency or crisis support contact crisis and emergency assistance

Easy access to mental health support

Connect to Wellbeing is located in Cairns, Townsville, and Mackay, and services northern Queensland. Anyone needing mental health support can be referred by a GP to Connect to Wellbeing for assistance.

How to refer

Download the referral form

If downloading the Medical Director or Best Practice file, please read the installation instructions provided.

Complete the referral

Fax to 1300 027 880

All doors lead to the right support

A 'no wrong door' approach

Connect to Wellbeing provides a single point of entry to psychological services. Offering intake, assessment, triage and referrals, Connect to Wellbeing connects people with the right service at the right time. 

Call us to access the centralised intake service.

A 'no wrong door' approach

Integrated mental health support

Holistic assessment

Once a referral is received by Connect to Wellbeing, a skilled assessment and triage clinician will use holistic assessment tools and a person-centred approach to determine an individual’s needs and determine relevant and available support services.

Community Connections

Through strong clinical and community connections, Connect to Wellbeing works with the individual to ensure that the right service is available at the right time. GPs will be provided with updates as referrals are actioned and received by service providers.

Stepped care model

Based on the Stepped Care model of mental health support, Connect to Wellbeing focuses on integration of the health care system and facilitates people moving easily between programs as their support needs change.

Read about how we help people access mental health support through the Stepped Care model.

Learn more about accessing stepped care

Free and safe professional counselling for northern Queensland

We work with NQ Connect, a free counselling and support service for people in northern Queensland who are feeling the pressures of everyday life.
NQ Connect offers free phone and online counselling and complements Connect to Wellbeing.

NQ Connect also provides specialist counselling and support to current and ex-Australian Defence force members via a dedicated veterans portal, called NQ Connect: Operation Compass.

Keep in touch

Subscribe to our contact list to keep up to date with the latest at Connect to Wellbeing.

A government funded service

Connect to Wellbeing is a Neami National service funded by the Australian Government through the PHN Program.

More information

Contact us

Call us to discuss existing referrals or to speak with staff at one of our three office locations.


Suite 4, 330 Sheridan Street
Cairns, QLD, 4870


Suite 4, 237 Shakespeare Street Mackay, QLD, 4740


Suite 2, 56-58 Thuringowa Drive, Kirwan QLD 4817

Feedback and complaints

Feedback and complaints are welcome in all Neami services and other organisational areas.
Provide feedback or make a complaint about Connect to Wellbeing services.

Connect to Wellbeing does not offer crisis and emergency support.

Please refer to the following numbers for crisis and emergency assistance.

Triple 0 (Ambulance, Fire, Police)

13 11 14

Kids Helpline
1800 551 800

Suicide Helpline
1300 651 251

Suicide Call Back Service
1300 659 467

Mental health access line
1300 MH CALL (1300 642255)